management training workshops on leadership, coaching skills, team building, motivation, Negotiation Skills With Cross Cultural Communications, Effective Selling Skills, Powerful Business Presentation Skills, Performance Management & Appraisal, Internal Consulting Skills Workshop, Strategic Planning, Customer Relation Management, Time & Stress Management, Vendor & Subcontractor Management, Communications, Key Account Management, Assertive Communications Skills, Managing Conflicts, Behaviour Based Interviews, Risk Management Strategies, Supply Chain Management, LEAN six sigma

This course is designed to enable participants to become aware of how vendor management is aligned to business strategies; the methodology emphasizes the need to focus on the organization’s customers when procuring products/services.

In addition, it covers how a collaborative partnership can be developed while managing vendors and how to systematically manage vendors using a repeatable process that can be refined or improved over time.

Framework of Vendor Management (VM)

Impact of Vendor Performance to the Business
Strategic Vendor Management Framework
long-term performance enhancement
performance management
compliance management
administration management

VM Methodology

Vendor Selection

Corporate Analysis of Suppliers

Contracting – legal, ownership, operational, service levels & penalties, exit terms & conditions
Risk management
Negotiation

Vendor Performance & Compliance Management

Incentives and Relationship management through goal setting and key performance metrics (KPM)
Monitor, evaluate and feedback (corrective action plans) cycle
Change management

Vendor Termination

supplier base management
continuous improvement

METHODOLOGY

A host of discussions, case studies and exercises are used to enable the participants to gather hands-on experience of vendor management.