PURPOSE

With the work life getting more technologically driven, it becomes even more important to maintain and enhance the people skills. This course is designed to introduce participants to the ‘people aspects of management’. Participants will be able to better relate, understand and change themselves and the situation around them for more productive workplace relationships.

OBJECTIVES

At the end of the workshop, the participants will be able to:

• Relate Better to others and self
• Appreciate the true meaning and benefits of networking
• Discover the Motivational Value System
• Capture the Portrait of Strengths that will give them the traits that are important
• Recognise the conflict sequence


• Understand each other
• Listen with a counseling ear by being ‘other’ centered
• Effective Communication


• Change for Effective People Skills
• Alert one to practice a win-win outcome
• Use the Open the Front Door Method in difficult communication
• Persuasion and Influencing
• Communicate effectively using appropriate words and body language
• Develop trust and confidence


• Managing Yourself
• Recognise and build your strengths and let your habits serve you
• Minimise the effects of procrastination by being able to identify, understand and develop a process of dealing with this natural human tendency
• Balance the 'have to' with the 'would like to'
• Guarantee that 'things don't fall through the cracks'
• Identify self-defeating attitudes that affect your ability to think clearly


• Organising Your Tools and Techniques
• Develop a mobile control centre that is uniquely suited to your work style and needs
• Learn how to make your desk 'user friendly'
• Create a personal filing system for yourself in which information and resources (programmes, projects, reference material, etc) can be easily retrieved
• Match your technological tool levels to your work needs


• Planning Your Work Strategy
  
  
• Experiment with a few critical forms that can aid you in managing multiple projects, supervising a number of people and preparing for meetings
• Integrate them into your system, a method of planning that can be done in 10 to 15 minutes
• Review strategies to help you delegate with greater control, by having an easy-to-use tracking and follow-up process
• Make sure your real 'top priorities' don't get lost in the shuffle
• Cast off familiar and comfortable yet unproductive activities


• Time - One of Your Critical Resources
  
  
• Distinguish between internally and externally generated time problems
• Consider techniques for controlling outside forces that impact your time, such as the telephone, visitors and frequent interruptions
• Build on time management techniques that you have found successful, and integrate them into your personalised management system
• Make time for personal development
• Find hidden time



KEY WORKSHOP HIGHLIGHTS


• Understanding yourself
• Strength Development
• Time Management
• Relating to others
• Listening  Protocol, questioning      
• Body Language in communication   
• Open The Front Door To Communication   
• Influencing skills
• The Influential me
• Plan of Action

METHODOLOGY


The methods used will be interactive with group discussions, games, role-plays and experiential exercises. In addition, two self-assessment instruments: Strength Deployment Inventory™ and Portrait of Strengths™ will also be used during the session.