| COACHING & MENTORING SKILLS (2 DAYS)
PURPOSE
- To encourage participants to take ownership and accept accountability for serving as effective mentors
- To evolve and sustain a culture of partnership between mentors and mentees in an organisation so as to better motivate, utilize and retain talent
OBJECTIVES
At the end of the two day workshop, participants will be better able to:
- Explain the role, accountabilities and required competencies of mentors and mentees in an effective partnership where the needs of both parties are met effectively
- Ask questions that promote reflection of purposes, talents, strengths and development areas; drive, aspirations and self discovery
- Engage and listen effectively to one another, enhancing authentic, two way communication
- Build and sustain trust, among which is preserving confidentiality and sustaining high ethical standards of behaviours and role modeling
- Identify, select and match mentees and mentors
- Identify, anticipate, research and prepare to discuss issues of interest and concern to both parties (for example, managing emotions intelligently, sustaining effective work relationships, addressing performance and career related issues; handling others more effectively; conflict resolution; dealing with their own motivation; problem solving and decision making in respect of work/life choices and the consequences of decisions etc)
- Monitor and evaluate the effectiveness of the mentoring partnership and programme
KEY WORKSHOP HIGHLIGHTS
Day 1
- Purpose and objectives
- To those we owe, thank you
- The mentoring partnership – it takes two to tango
- Key competencies
- Skills practice 1: Enhancing listening skills
- Skills practice 2: Empathy, disclosure and trust building
- The Mirror Test
- Skills practice 3: Setting climate and expectations (boundaries)
- Clinic 1: Anticipating issues mentees may raise
- Skills practice 4: Capacity to confront and challenge mentees
- Mindsets and need to test assumptions
- Review
Day 2
- Burning issues
- Experiential exercise – push, pull, collaboration
- The Mentor Scale (pre-workshop assignment)
- Empowerment and problem solving
- Skills practice 5: IGrow
- Coaching and feedback skills
- Skills practice 6: GAINS model
- Dealing with difficult mentees and situations – ethical dilemmas
- Skills practice 7: Face to face coaching
- Monitoring the relationship and graceful exit
- Closing and evaluation
METHODOLOGY
Highly interactive with:
- Pre-workshop readings and completion of select instruments to promote self discovery and assess mentoring skills
- Experiential exercises, games, music, videos to reinforce key lessons
- Skills practice role plays in productive mentoring conversations as follows:
a) Commencing the mentoring partnership – managing expectations by exploring needs and issues, setting ground rules including confidentiality and ethical standards of behaviour and agreeing criteria to evaluate success
b) Establishing rapport, building and sustaining trust – self disclosure and sharing; bonding; earning the right to challenge and stretch each other; clarifying values, testing assumptions and expanding mind-sets to unlock potential
c) Productive mentoring and coaching conversations which promote self discovery, accountability; clarity of decisions and exercising work life choices; managing tensions, paradoxes and trade-offs
d) Clinics to prepare participants to handle a diversity of issues and learn best practices from each other via evolution of a learning community
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